Cancellation and Change Policies

A combination of factors rising out of the coronavirus have forced us to reschedule CBA LIVE 2020.

We are extremely disappointed to make this decision and will miss seeing all of you in San Diego later this month, but as members of the CBA family, your health and safety are our primary concern.

All room reservations will be cancelled with the postponement of the meeting. Once a new date is set you will need to rebook. Please note that we will be asking all hotels to refund any advance deposit they may have charged. This process can take up to 14 business days as the hotel will be processing all refunds.

Reservation Requirements

Before you request a room reservation, make sure that you have a REGISTRATION INVOICE NUMBER (EXAMPLE: REG-0012345). This number is required for each reservation that is made. Failure to provide the correct number will result in a delay of the hotel confirmation process and/or you not receiving a hotel reservation.


Cancellation & Change Policies

All cancellation requests must be emailed to Reservations can be cancelled without penalty on or before February 28, 2020. After February 28, 2020, a non-refundable deposit equal to one nights room rate, will be charged to the credit card on file. You will receive a cancellation confirmation once the reservation is canceled.

All changes must be emailed to 72 hours prior to your confirmed arrival date.

Any changes to your arrival and departure date are subject to availability at the time of your change request; otherwise, additional room and tax penalties will apply and will be charged to the card on file. You will receive an updated confirmation with your change once the reservation is updated.

Guests that do not check in on their confirmed arrival date will be classified as a no show and their reservation will NOT be able to be reinstated. No-shows may be charged additional penalties and if there is no prior notification of a date change at least 72 hours prior to arrival.