Before you request a room reservation, make sure that you have a REGISTRATION INVOICE NUMBER (EXAMPLE: REG-0012345). This number is required for each reservation that is made. Failure to provide the correct number will result in a delay of the hotel confirmation process and/or you not receiving a hotel reservation.
Cancellation & Change Policies
All cancellation requests must be emailed to email@example.com. Reservations can be cancelled without penalty on or before March 1, 2019. After March 1, 2019, a non-refundable deposit equal to one night room, will be charged to the credit card on file. You will receive a cancellation confirmation once the reservation is canceled.
All changes must be emailed to firstname.lastname@example.org 72 hours prior to your confirmed arrival date.
Any changes to your arrival and departure date are subject to availability at the time of your change request; otherwise, additional room and tax penalties will apply and will be charged to the card on file. You will receive an updated confirmation with your change once the reservation is updated.
Guests that do not check in on their confirmed arrival date will be classified as a no show and their reservation will NOT be able to be reinstated. No-shows may be charged additional penalties and if there is no prior notification of a date change at least 72 hours prior to arrival.